Privacy Policy

The controller of personal data processed through this website is Poly-Plast d.o.o., Viškovo 138, 51216 Viškovo, Croatia. VAT ID (OIB): HR04732606745. Contact: info@polyplast.hr.

We process personal data only when you actively contact us through:

• the contact form on this website
• direct email or phone communication
• sample, quotation or technical-sheet requests
• business and procurement inquiries

• name and (where provided) job title
• company name and country
• email address and phone number
• the content of your inquiry and any attachments you send

• responding to your inquiry
• preparing quotations and technical documentation
• coordinating sample shipments and logistics
• ongoing business and technical communication

Processing is based on Article 6(1)(b) GDPR (pre-contractual measures requested by you) and Article 6(1)(f) GDPR (our legitimate interest in responding to B2B inquiries and maintaining business relationships).

We keep personal data only for as long as necessary to handle the inquiry and to meet our legal, tax and accounting obligations under Croatian and EU law. Inactive inquiry data is deleted or anonymised once it is no longer required.

We rely on a small set of carefully selected service providers, acting as processors on our behalf:

• Hosting and CDN: Cloudflare, Inc. and Lovable (EU/US, with appropriate safeguards)
• Backend and storage of contact-form submissions: Supabase (EU region)
• Transactional email delivery for inquiry notifications
• Web analytics: Google Analytics (only when you accept analytics cookies)

We do not sell or rent personal data to any third party.

Where data is processed outside the EU/EEA, transfers are covered by appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms recognised under the GDPR.

Under the GDPR you have the right to:

• access your personal data
• request correction or deletion
• restrict or object to processing
• data portability
• withdraw consent at any time (where processing is based on consent)
• lodge a complaint with the Croatian Personal Data Protection Agency (AZOP)

For any privacy-related request, please write to info@polyplast.hr or to Poly-Plast d.o.o., Viškovo 138, 51216 Viškovo, Croatia. We will respond within the time limits set by the GDPR.